Terms of Service

Agreement to Terms

By accessing, browsing, or logging into DiversionIQ's services — including our website, mobile applications, and APIs — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Your continued use of the service constitutes acceptance of these terms. If you do not agree to these terms, you must immediately discontinue use of the service.

About DiversionIQ

DiversionIQ is a product and subsidiary of PJL Telecom LLC, a Colorado limited liability company. References to "DiversionIQ," "we," "us," or "our" in these terms include PJL Telecom LLC and its affiliates.

Description of Service

DiversionIQ provides real-time flight diversion monitoring and alerting services for airport operations teams. Our service monitors flight data from industry-standard aviation data sources to detect and track aircraft diversions. The Service is available through our website at diversioniq.com, our mobile applications for iOS and Android, and our API (for eligible subscription tiers).

Account Registration

To use our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

Subscription and Payment

DiversionIQ offers subscription-based services. By subscribing, you agree to:

• Pay all fees associated with your selected plan
• Automatic renewal unless cancelled before the billing cycle
• Our refund policy as stated in your subscription agreement

Free Trial

Certain plans may include a free trial period. At the end of the trial, your subscription will begin unless you cancel. No credit card is required for trial-eligible plans during the trial period.

Acceptable Use Policy

You agree to use DiversionIQ only for lawful purposes and in accordance with these terms. The following activities are strictly prohibited:

Account & Access

• Sharing account credentials with unauthorized users or exceeding your plan's user limits
• Attempting to gain unauthorized access to our systems, networks, or other user accounts
• Circumventing or attempting to circumvent access controls, authentication, or security measures
• Using the service from more devices or locations than permitted by your subscription tier

Data Usage & Redistribution

• Redistributing, reselling, sublicensing, or commercially exploiting DiversionIQ data without prior written consent
• Using DiversionIQ data to create, enhance, or operate a competing product or service
• Aggregating DiversionIQ data with other sources to create derivative datasets for sale or distribution
• Presenting DiversionIQ data as your own proprietary information without attribution
• Using the data for any purpose other than your organization's internal operational needs

Technical Restrictions

• Using automated systems, bots, scrapers, or similar tools to extract data from the service (except through authorized API access)
• Reverse engineering, decompiling, or attempting to derive the source code of the service
• Interfering with or disrupting the service, servers, or networks connected to the service
• Introducing malware, viruses, or other harmful code
• Exceeding API rate limits or using the API in a manner that degrades service for other users

Display & Attribution

• If displaying DiversionIQ data on signage or internal systems, you must not remove or obscure any disclaimers or attribution
• You may not represent DiversionIQ data as official government or FAA information
• Public display of DiversionIQ data outside your organization requires prior written approval

API Access (Enterprise)

• API access is granted solely for integration with your organization's internal systems
• API credentials are confidential and may not be shared or embedded in client-side code
• You must implement reasonable caching to minimize redundant API calls
• DiversionIQ reserves the right to throttle or suspend API access for excessive usage or abuse

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

Data Accuracy Disclaimer

While we strive to provide accurate and timely flight diversion information, DiversionIQ does not guarantee the accuracy, completeness, or timeliness of the data. Flight information is provided for informational purposes only and should not be the sole basis for operational decisions.

Third-Party Data Sources

DiversionIQ sources the majority of its flight data through proprietary methods and direct industry feeds. In certain cases, we may supplement this data with information from third-party data networks to enhance coverage and accuracy. We are not responsible for errors, omissions, delays, or inaccuracies originating from third-party data sources, and we make no representations or warranties regarding such data.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DIVERSIONIQ DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Mobile Application License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the DiversionIQ mobile application on a device that you own or control, solely for your personal or internal business use in connection with your DiversionIQ subscription.

You may not:

• Copy, modify, or distribute the App
• Reverse engineer, decompile, or disassemble the App
• Rent, lease, lend, sell, or sublicense the App
• Remove, alter, or obscure any proprietary notices in the App

The App requires an active DiversionIQ subscription. Features available in the App correspond to your subscription tier.

Push Notifications

If you enable push notifications, you consent to receiving real-time alerts about flight diversions relevant to your monitored airport(s). You may disable push notifications at any time through your device settings or the App's settings screen. Notification delivery depends on third-party services (Apple Push Notification Service and Firebase Cloud Messaging) and cannot be guaranteed.

Intellectual Property

The service — including our website, mobile applications, and APIs — and its original content, features, and functionality are owned by DiversionIQ and are protected by international copyright, trademark, and other intellectual property laws.

Limitation of Liability

To the fullest extent permitted by law, DiversionIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or data inaccuracies
• Actions taken based on information provided by the service

Indemnification

You agree to indemnify and hold harmless DiversionIQ and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the service or violation of these terms.

Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time. We will provide reasonable notice of any material changes.

Termination

We may terminate or suspend your account at any time for violations of these terms. Upon termination, your right to use the service will immediately cease. You may cancel your subscription at any time through your account settings.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms or your use of the service shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be resolved exclusively in the state or federal courts located in the State of Colorado, and you consent to the personal jurisdiction of such courts.

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against DiversionIQ. If this waiver is found to be unenforceable, then the entirety of this dispute resolution section shall be null and void.

Force Majeure

DiversionIQ shall not be liable for any failure or delay in performing its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, power outages, internet or telecommunications failures, or failures of third-party data providers.

App Store Terms

If you download the App from the Apple App Store, Google Play Store, or any other app distribution platform ("App Store"), you acknowledge and agree that:

• These Terms are between you and DiversionIQ, not the App Store provider. DiversionIQ, not the App Store provider, is solely responsible for the App and its content
• The App Store provider has no obligation to provide maintenance or support services for the App
• In the event of any failure of the App to conform to any applicable warranty, the App Store provider's maximum liability is limited to refunding the purchase price of the App (if any)
• The App Store provider is not responsible for addressing any claims related to the App, including product liability, legal compliance, or intellectual property infringement
• The App Store provider and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you

Your use of the App is also subject to the App Store's own terms of service and usage rules.

Contact Us

For questions about these Terms of Service, please contact us at [email protected] or visit our contact page.